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Keep It Original

For over thirty years, UNITEC Parts Company has been committed to providing our customers with the highest quality elevator and escalator replacement parts...

People

At UNITEC, personal service means giving your needs individual attention. Each of us sharing...

Delivery

Over 150,000 parts at our fingertips, which they are at your fingertips...

Research

As the authorized distributor of Otis OEM elevator and escalator parts, we have complete access...

Expertise

When you deal with UNITEC, you’re dealing directly with the people...

Frequently Asked Questions

How do I set up an account?
It's quick and easy. Just click here to fill out our short Account Creation Form. Upon completion you will have an account within 1-2 business days. If you experience any difficulties, please contact Desiree.Rosa@otis.com
How do I get access to the Unitec website
Click here to submit a request for Website Access. Upon completion we will be able to provide you site access within 1 business day. If you experience any difficulties, please contact Desiree.Rosa@otis.com
What is the return policy?
Returns are accepted within 30 days of the shipped date for all mis-picked orders, defective parts, and warranty items. Please note special orders or custom orders are not returnable. For credit to be received, the Return Authorization Number (RA Number), provided by a Unitec representative, must be clearly marked on the outside of the package. A 25% restocking fee will be charged on all other returns.
How do I pay an open invoice?
You can remit your invoice online at payinvoicedirect.com. If you have any questions regarding this process, or need assistance, please contact Michael Whylings at (856) 547 - 3123, or email Michael.Whylings@Otis.com