Frequently Asked Questions
How do I set up an account?
It's quick and easy. Just click here to fill out our short Account Creation Form. Upon completion you will have an account within 1-2 business days. If you experience any difficulties, please contact Desiree.Rosa@otis.com
How do I get access to the Unitec website
Click here to submit a request for Website Access. Upon completion we will be able to provide you site access within 1 business day. If you experience any difficulties, please contact Desiree.Rosa@otis.com
What is the return policy?
Returns are accepted within 30 days of the shipped date for all mis-picked orders, defective parts, and warranty items. Please note special orders or custom orders are not returnable. For credit to be received, the Return Authorization Number (RA Number), provided by a Unitec representative, must be clearly marked on the outside of the package. A 25% restocking fee will be charged on all other returns.
How do I pay an open invoice?
You can remit your invoice online at payinvoicedirect.com. If you have any questions regarding this process, or need assistance, please contact Michael Whylings at (856) 547 - 3123, or email Michael.Whylings@Otis.com