Two Way Visual Solutions
Two Way Voice and Video Solutions:
Unitec offers two options for monitoring of the elevator emergency communications systems if Otis is no longer the service provider for the elevator equipment.
1. Enter into a licensing agreement with Otis for an ePAL™ only license that provides for any third party monitoring the trapped passenger communications.
Transition guide: OTIS ONE™ Plus or Pro transition to non-Otis Service Provider
2. Replace the Otis ONE hardware during a 90-day transition period - We offer replacement options such as the RATH Smartview 2
The RATH SmartView 2 System is a two-way communication and visual elevator emergency system. When the “help” button is pressed in the elevator car, an auto-dial emergency phone will call out to an on-site or elevator monitoring service. When the call is answered by the monitoring service, a voice prompt will let them know there is a video feed available to view inside of the elevator car as well as the location of the call. If there is no response through the phone, monitoring can go to a secure link that leads to the viewing site for the SmartView system. From the viewing site, video will then be initiated by monitoring. If the elevator car is inhabited, a visual message can be sent to the display in the elevator car from the monitoring site. Dedicated response buttons in the elevator car are used to respond to visual messages.
To purchase the SmartView System:
| Description | Part Number |
| Two way visual machine room unit | COMM7100 |
| In car unit with phone and camera | C0MM7200 |
| Smartview 2 power supply | C0MMRP7700104S |